All deposits, purchases, and fees made on Spin Dream for participation in Fantasy Cricket are considered final. We prioritize customer satisfaction and are committed to addressing concerns related to any transaction errors that may occur.
If you are not completely satisfied with a deposit, purchase, or fee on Spin Dream and believe there was an error during the transaction, please contact our support team within three days of the transaction date. We will conduct a thorough investigation to determine the issue and decide on the appropriate course of action at our discretion. Please note that all decisions regarding refunds are final and are made in the best interest of maintaining fairness and transparency for all users.
Spin Dream reserves the right to cancel any match(es) at any time, with or without explanation. This may include cancellations due to unforeseen circumstances, technical issues, or any other reason deemed necessary by our management team. In the event of a cancellation, all fees paid for the canceled matches will be refunded to users within 1-3 business days. We strive to ensure that refunds are processed promptly, but processing times may vary depending on your payment method and financial institution.
Furthermore, to maintain the integrity of our competitions, Spin Dream does not allow users to join any game rooms once a match associated with that game room (identified by the Series) has already started. This policy ensures that all participants have an equal opportunity to strategize and compete from the outset, and it helps prevent any potential unfair advantages.
We encourage all users to carefully review the details of each contest before joining and to reach out to our support team if they have any questions or concerns. Our goal is to provide a fair and enjoyable experience for all players, and we appreciate your understanding and cooperation in upholding these policies.
If you have any further questions about our cancellation and refund policies, or if you need assistance with any other aspect of your experience on Spin Dream, please do not hesitate to contact our customer support team at [email protected]. We are here to help and are committed to ensuring that your experience with us is both positive and rewarding.
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